Can I still use the original remote if I want?
Yes. If you try to use your original remote while the thermostat is active, the thermostat will override whatever on/off commands you send from your original remote. This is because the thermostat resends on and off codes to avoid going out of sync with your heater. The plus and minus buttons will still work perfectly fine.
If you set the thermostat to deactivated, then you can have full manual control of your heater with the original remote.
I got an email saying my package has shipped, but the tracking number still says waiting for the package to be dropped off. What's going on?
Packages aren't scanned right when they get dropped off at the post office, so there is frequently some delay with the tracking number updating after we mark your order as shipped. Additionally, USPS frequently fails to scan packages in the first stops of their journey (sometimes tracking numbers aren't even updated until delivery). Unfortunately this is completely out of our control, give it some time, and if your package isn't updating for more than a week or two, get in touch with us and we will figure out a solution.
Does the CD Thermostat Require Batteries?
No batteries are required.
The standard unit without a battery is powered continuously by the microUSB connection, and the battery unit comes with an installed lithium battery which charges from the microUSB connection. If the battery unit is left plugged in after the battery is fully charged it will run off the microUSB connection and the battery will stay fully charged until unplugged for mobile use.