General FAQ
Can I still use the original remote if I want?
Yes. If you try to use your original remote while the thermostat is active, the thermostat will override whatever on/off commands you send from your original remote. This is because the thermostat resends on and off codes to avoid going out of sync with your heater. The plus and minus buttons will still work perfectly fine.
If you set the thermostat to deactivated, then you can have full manual control of your heater with the original remote.
I paid for 2 day shipping and the packaged did not arrive in 2 days, what happened?
Our fulfillment center ships packages out Monday through Friday. If you order on a Saturday, the package will not be sent until Monday. Additionally UPS does not gauruntee 2 day shipping so no refunds can be given if it doesn't arrive on time. We wish something could be done about this but UPS does not offer any compensation if they fail to deliver on time.
Does the CD Thermostat Require Batteries?
No batteries are required.
The standard unit without a battery is powered continuously by the microUSB connection, and the battery unit comes with an installed lithium battery which charges from the microUSB connection. If the battery unit is left plugged in after the battery is fully charged it will run off the microUSB connection and the battery will stay fully charged until unplugged for mobile use.
Why is no MicroUSB cable included with my thermostat?
This is a product produced at an incredibly small scale (to the point where this project would not have been possible even 3 years sooner), as such our costs for parts, PCB printing, and assembly are much higher than typical consumer electronics. If we were to include a MicroUSB cable, it would need to be extremely cheap to not increase product price significantly. We do not want to include a cheap cable because it would likely break and create more unnecessary waste, and most people have a microUSB cable around the house anyways.
Why is no USB wall plug included with my thermostat?
Read the above answer, and additionally many people use our thermostat in 12v systems where a 120v wall plug would be useless and become garbage.
Troubleshooting
We have a detailed troubleshooting guide in our users manual. An updated link to the manual can be found on our link tree here:
We are hear to help if you have specific questions. Email us at:
bureckllc@gmail.com
